1. Returns for Accessories

Our return policy applies exclusively to accessories. We offer returns or exchanges for accessories within a specified period. To initiate a return or exchange, the accessory must be in its original condition, accompanied by the purchase receipt or order confirmation.

2. Mobile Returns

For mobile devices, returns are subject to specific conditions:

  • Unopened Mobile Boxes: We accept returns or exchanges for mobile devices only if the box remains unopened. We cannot process a refund or exchange if the seal is broken.
  • Warranty Information: Mobiles returned within the specified period with an unbroken seal will retain the warranty provided by the mobile company. Customers are encouraged to contact the respective mobile company for assistance if the warranty covers issues.

3. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Us: Contact our customer support team at [Contact Information] to notify us of your intent to return or exchange.
  • Return Authorization: Await instructions and obtain a return authorization if required.
  • Packaging: Ensure the item is securely packed in its original packaging with all accessories included.
  • Shipping: Ship the item to the provided address, following the outlined instructions.

4. Refund Processing Time

Upon receiving the returned item, we will inspect it for adherence to our return policy. If approved, refunds will be processed within 14 days to the original payment method.

5. Exclusions

Our policy does not cover:

  • Opened Mobile Boxes: Mobiles with opened boxes are ineligible for return or exchange.
  • Damaged Items: Items showing signs of use, damage, or missing accessories may not be eligible for a refund or exchange.

6. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at [info@cellkingz.com].

By making a purchase with Cellkingz, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.

Thank you for choosing Cellkingz!